Louhi Hoito™ – Maintenance Services

With Louhi Hoito™, Louhi is responsible for monitoring and maintaining the server in accordance with the agreed upon service level. Stop monitoring and leave your server upkeep to Louhi.

From 19,00 €/month +VAT

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Louhi Hoito™
Valvontapalvelu Oma

Louhi’s automated monitoring system monitors the customer’s server and its defined processes for faults transmits alerts via text message and / or email to the customer.

Monitoring of agreed service components
Monitoring of agreed URLs
Operating system level monitoring
Problem situation response corresponding to the agreed service level
Monitoring server resource adequacy (memory, disk space, CPU, traffic)
Up to 10 supervised processes or URLs
Alert to customers either 24/7 or 13/5
Repair work can be ordered from Louhi for a separately billed price

19,00 €/month +VAT

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Louhi Hoito™
Valvontapalvelu Plus

Louhi oversees the agreed services weekdays between 7:00-18:00. Louhi responds to potential problems and alerts the customer’s contact person on faults. If necessary, the customer can provide Louhi with a fault status plan which Louhi will act by prior to contact.

Monitoring of agreed service components
Monitoring of agreed URLs
Operating system level monitoring
Problem situation response corresponding to the agreed service level
Monitoring server resource adequacy (memory, disk space, CPU, traffic)
Repair of faults which have occurred during the night begin on weekdays starting at 7:00

If a fault or malfunction is not due to Louhi or the platform systems it is responsible for, the work will be billed according to the current list price – with the minimum billing time being 0.5 h (between 7:00-18:00)

Louhi responds to alarms within 0-30 min.

29,00 €/month +VAT

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Louhi Hoito™
Valvontapalvelu Plus 24/7

Louhi monitors the agreed upon services around the clock and reacts to fault conditions when receiving an alert. The customer can provide Louhi with a fault situation plan which Louhi will carry out upon receiving an alarm.

Control of agreed server components, processes, and capacity
Monitoring of agreed URLs
Operating system level monitoring
Problem situation response corresponding to the agreed service level
Monitoring server resource adequacy (memory, disk space, CPU, traffic)
Louhi receives alarms and responds to them 24/7/365
Contact information to which alerts are sent by text message and / or email can be defined in the maintenance agreement. (In addition to Louhi’s on-call agent)

69€/mo. +VAT

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Louhi Hoito™
Update Service

Louhi Hoito™ Update service includes a monthly security update for the server for updates available. The timing of the updates are agreed upon with the customer. Updates are usually carried out weekdays between 7:00-18:00 unless otherwise agreed upon.

The update service does not include potential security threats due to external factors. For example, openSSL has encountered a vulnerability and this can only be corrected with configuration changes. Changes are billable jobs, priced according to the current price list, unless otherwise agreed upon.

59€/mo. +VAT

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Application level Louhi Hoito™ services

Louhi Sovellushoito is responsible for maintaining applications installed on to the operating system. Each of the applications to be maintained has its how maintenance service agreement. Louhi monitors and maintains the selected applications and ensure their functionality. Louhi also installs version and security updates.

Application management can be ordered with or without upgrades, or update control, so Louhi monitors version and security updates and informs you of them updating on your behalf at your request. Louhi is not responsible for compatibility issues, but solves them on demand on an hourly billed basis.